https://livinginaurora.ca Living In Aurora Ontario Canada Mon, 13 Jan 2020 19:51:13 +0000 en-US hourly 1 https://wordpress.org/?v=4.0.38 https://livinginaurora.ca/customer-service/whats-with-bell-someone-is-using-my-internet-and-i-am-paying-for-it-called-stealing-btw/ https://livinginaurora.ca/customer-service/whats-with-bell-someone-is-using-my-internet-and-i-am-paying-for-it-called-stealing-btw/#comments Sat, 28 Jan 2012 05:37:54 +0000 http://livinginaurora.ca/?p=5499 , but I can also assure you that you will never find the answers either.

Let me tell you. No matter how tight you are, there is no such a thing as the Internet security, absolutely nothing is secured. My websites have been hacked, my personal email been accessed by someone in Russia and just recently someone was using our home Internet and we were paying for it.

I received e-bill from Bell. What? This is a third time I went over my bandwidth of 25 Gb. I paid two dollars per each gig over. The third bill payment from Bell became suspicious. Because of the first two over payments on the Internet usage, Matthew was not allowed to use my computer anymore. We thought it was the youtube cartoons. We used less, still we were over.

To reinforce my suspicion I did not use Internet for two days, and still 2 Gb was consumed per day. Aha … something was definitely wrong.

How can it be? We don’t have wireless live because it is never secured. With sophisticated equipment hackers can hack your wirelees in no time.

We called Bell first time. They were clueless. Suggested to change the password. I did not.

My husband took over the calls. He got lucky to talk to someone that knew something, but not the difference between the upload and download terms, dahh. It was possible that someone was using our account and did not know, he not very confidently concluded. We changed the password on the account on the second call.

We have decided not to use Internet for another day or so. Next day we logged into our account, believe or not 2 Gb was consumed the day before and with the changed password. What is going on? We were definitely up to something.

We called Bell. They put watch on our account and said that they will call us back in 24-48 hours to let us know what happened. Bell technical support person credited our account in the meantime.

We continued to use very little Internet. We checked next day, the Internet usage stopped. Bell never called us back to explain but we called back to find out what was that all about.

Bell technical support was not able to find any record of monitoring of our Internet usage. No explanation what happened. Just this and that to brush us off.

Same day we received survey to complete to rate their customer service performance. I failed them miserably.

In conclusion, I can only assume the following:

1) Bell land line got crossed or someone did cross them to steal our Internet bandwidth.

2) Bell billing error which they do not want to admit.

3) May be Bell was running low sales, and they had to pass the buck to someone one – and that someone was us.

Was that wacky or what?. ]]> https://livinginaurora.ca/customer-service/whats-with-bell-someone-is-using-my-internet-and-i-am-paying-for-it-called-stealing-btw/feed/ 6